Privacy Policy

This Privacy Policy covers the RingZ.ai website (www.ringzai.com), the RingZ.ai phone answering service, and any related dashboards or communications. RingZ.ai is operated by RingAI LLC (“RingZ.ai,” “we,” “us”). It applies both to restaurants that use RingZ.ai (“Customers”) and to the people who call a restaurant's phone line answered by RingZ.ai (“Callers”).

RingZ.ai answers inbound restaurant calls using an AI voice agent, not a human. Calls handled by RingZ.ai may be recorded, and the audio is transcribed so the AI can take orders, answer questions, and hand off to restaurant staff when needed.

Caller consent is the restaurant's responsibility. Several U.S. states require the consent of all parties before a call can be recorded. Restaurants using RingZ.ai are responsible for providing any caller disclosure or obtaining any consent required under the law that applies to them — for example, through a greeting or on-hold message — before RingZ.ai records or processes a call on their behalf.

• Call data: call audio recordings, AI-generated transcripts, call duration and timestamps, and the caller's phone number.
• Order data: items ordered, modifications, order totals, and delivery or pickup details given during a call.
• SMS messages: order confirmations and (once live) payment links sent to callers by text, and any replies.
• Payment data: if a Customer enables SMS payments (not yet generally available), payment is processed by Stripe. RingZ.ai does not store full card numbers.
• Restaurant account data: business name, address, menu, staff contact details, and login credentials for Customers.
• Contact form / inquiry data: name, restaurant name, email address, phone number, and message content submitted through this website or the chat widget.
• Cookies and analytics: standard website usage data (pages visited, referrer, device type) used to understand site traffic. We do not currently run third-party advertising trackers.

• To answer calls, take and confirm orders, and route them to a restaurant's kitchen dashboard.
• To send order confirmations and, where enabled, payment links by SMS.
• To respond to contact-form and chat inquiries.
• To improve the accuracy and reliability of the AI phone agent.
• To provide Customer support and troubleshoot issues with a specific call or order.
• To meet legal, security, and fraud-prevention obligations.

We do not sell Caller or Customer personal data.

We rely on a small number of subprocessors to run RingZ.ai. As of today, these include:

• Vercel — website and application hosting.
• Amazon Web Services (AWS) — backing cloud infrastructure for parts of the platform.
• Telnyx — inbound call routing, call audio, and SMS delivery.
• xAI (Grok) — the AI model that powers call understanding.
• Google (Gemini API) — the AI model that powers the website chat assistant.
• Resend — transactional email delivery for contact-form and lead notifications.
• Stripe — payment processing, for the SMS payments feature once it is live.

We retain call recordings, transcripts, and order data for as long as reasonably needed to provide the service, support a Customer's account, and meet legal obligations. A Caller or Customer can request earlier deletion — see “Your rights” below.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal data, or to object to certain processing. To make a request, email founder@ringzai.com. We will respond within a reasonable time.

We use industry-standard safeguards, including encryption in transit, to protect the data described above. No system is perfectly secure, and we cannot guarantee absolute security.

We may update this policy as RingZ.ai evolves. Material changes will be reflected by updating the “last updated” date above.

Questions about this policy or your data can be sent to founder@ringzai.com.